Returns & Exchanges
Returns are always free. Every order includes a free prepaid return label – no return shipping fees and no restock fees.
1. You may return your item to a store for a refund or exchange. To find a store near you, please click here.
2. If you wish to return an item to our Distribution Center for a refund or exchange, please access our ReadyReturns portal here.
- You have up to 45 days from the date of purchase to complete the return or exchange. Returns received more than 45 days after the date of purchase will not be accepted and will be returned to sender.
- The items must be in new condition and repackaged in the original box with all tags and packaging included.
- Our guarantee: It’ll fit or we’ll exchange it for free!
- Exchanges are pending item availability. If the item is no longer available, a refund will be issued instead.
- For items that are paid for in-store, please be aware that our Online Returns Team is unable to process exchange requests. If you wish to exchange your item, we recommend visiting any of our Foot Locker stores. If you are seeking a refund for your in-store paid items, please note that the refund will be issued via check sent by mail.
- Returns, exchanges, and refunds are subject to our return and exchange policy.
- You’ll receive a credit to your original payment method once we receive your items.
Refund Processing Time
On average, return packages reach us within 5-6 business days after you ship them. Once your return arrives at our Distribution Center, please allow up to 14 business days for your refund to be processed to your original payment method. Depending on your bank or card issuer, the credit may take an additional 3-5 business days to appear on your account statement.
3. If you are requesting an exchange on an order that was originally shipped to the store, your exchange item(s) will be sent to the same store unless you request an alternate shipping address when returning the exchange item(s).
Please keep your return tracking number and order number for reference should you need to contact us about your return or exchange.
The fine print
- If you believe your item is defective, it must be returned within 45 days. The item will be inspected by our Returns Department to determine if there is a manufacturers defect. If the item is deemed defective, we will process a return in accordance with our return policy. If the item is not deemed defective, it will be returned to the original shipping address on file for your order
- We are not responsible for lost or damaged returns when using any shipping method other than our ReadyReturns label. If using your own return shipping service, please keep your return tracking number readily available.
- Exchanges are shipped via free standard 5-7 business day shipping.
- We don’t accept COD returns.
- We don’t accept international returns.
- Free return shipping is limited to standard delivery within the contiguous United States.
- Exchanged items can only be sent to one address.